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Shipping & Return

International Shipping Information

Through our arrangement with Borderfree, we're pleased to provide an enhanced shopping experience for international customers. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, international shipping and much more.

Shipping Costs
International shipping is calculated based on a number of factors including the desired service level (Standard or Express), the number of items you're purchasing, the weight of the items and the destination country/region. U.S. Shipping Costs on macys.com include all charges to the international shipping warehouse(s) in the United States. Borderfree will then calculate and display a guaranteed order total in your preferred currency, including all shipping costs from our warehouse(s) in the U.S. to your selected international destination, and any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.

Shipping Offers
Free and $8 Flat-Fee shipping applies only to the shipping costs from our United States warehouse to Borderfree's domestic warehouse. Additional costs will be incurred when shipping from Borderfree to the final international destination. International shipping fees will be calculated at checkout.


Please note: International order totals cannot exceed $25,000 USD.

Duty & Taxes
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree global checkout.

Shipping Options & Times
Most in-stock items generally arrive within 4-13 business days after your order is received. ("Business days" means Monday-Friday, excluding holidays.) Since delivery timeframes vary depending on destination, a more accurate estimate will be provided during checkout. Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.

U.S. Orders with an international billing address may be placed over the phone. Long distance fees may apply.
Please call during our business hours:
• Monday-Friday 9am-9pm ET
• Saturday 9am-7pm ET
• Sunday 11am-7pm ET

If you'd like to ship an order to the United States and have a U.S. billing address, please place your order through our U.S. site.

Returns

If for any reason you're not satisfied with your purchase, please email and we'll provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Refund amounts for returned items will be credited to you by Borderfree in the same currency and using the same exchange rate as your original order.

Returns must be made within 180 days of purchase. Please note: shipping fees are not refunded for preference return. Unfortunately, items purchased for international shipping may not be exchanged.

European Union Customers

All European Union customers have a right to back out of a purchase within 7 days of completing the transaction (e.g. placing the order on the website). If a European Union customer cancels their order during this 7-day period, Borderfree will reimburse the customer for the cost of the products(s) AND any extra fees (e.g. shipping) paid by customer to receive the item. Borderfree can, however, charge the customer for cost of shipping goods back to Borderfree. Reimbursement by Borderfree wil be within 30 days.

Gift Recipient Returns

International gift recipients can return merchandise received as gifts. Please email for specific instructions on your return. Please note: when returning a gift, the return amount must be credited back to the original tender of the purchaser.